Contact Tracing

Thanks for completing our Contact Tracing form and helping us to keep our community safe.
















We’re here to support you through Covid-19

Our team is here for you

[information updated: 12 May 2020]

We are doing our best to support you during this challenging time.

Visit this page to stay up-to-date with the services we can provide. This information will change as we progress through the different Alert Levels.

We’ve also included important guidelines that we ask you to follow if we’re visiting your home or business.

All services delivered, safely

At our current alert level, East Coast Plumbing and Gas is able to provide the full range of gas, plumbing, drainage and central heating services to your home or business.

We will be following strict government health and safety and hygiene guidelines to ensure that our team and our community stay safe.

Booking your job

If you would like to book a new job, fill in the form at eastcoastplumbingandgas.co.nz/booknow, and our team will be in contact to confirm your booking within 24 hours. For urgent jobs call: 06 211 6462

BOOK YOUR JOB

Preparing your property for our arrival

We’ve outlined these steps to protect you and our team.

Please follow the instructions below so we can keep everyone safe.

Before we arrive:

  1. Is anyone in your household or business sick or in quarantine? Let us know BEFORE we arrive at your property.
  2. Please make sure all household members/employees have left any area our team may need to enter. This includes access areas – such as driveways or pathways around the house – as well the location of the immediate problem
  3. All doors and gates between where we park our vehicle and the work area should be left open wherever possible to minimise our need to use door handles and gate latches.

When we arrive at your property:

  1. Please maintain social distancing from our team at all times. Once we have identified the problem we will ask you to move to a different area of your property while we complete the work required
  2. Please keep all household members/employees out of any area our team needs to access while we remain on the property.
  3. Contact tracing: to help us to protect each other and comply with the contact tracing requirements, our team will complete a contract tracing form on site during our visit. This will include the names, contact numbers and addresses of every person present.

After we leave your property

We will be carefully managing all contact with our team. If you or any member of your household become sick after we have visited your property, please let us know straight away. Please don’t wait until you are tested, your help will allow us to keep all of our customers safe.

Read on for our support at Level 4

We’re here to support you through Covid-19

Our team is here for you

We are doing our best to support you during this challenging time. 

Visit this page to stay up-to-date with the services we can provide. This information will change as we progress through the different Alert Levels.

We’ve also included important guidelines that we ask you to follow if we’re visiting your home or business.

Alert Level 4: Essential services only

Updated 16 April 2020

At this time, New Zealand is at Alert Level 4 and East Coast Plumbing and Gas can only provide essential services to your home or business.

The government defines essential services as services that are immediately needed to maintain human health and safety at home or work.

Examples of these services include:

  • Repairing or replacing hot water cylinders or hot water heaters that have failed
  • Unblocking, repairing or replacing waste pipes where there is a threat to human health and/or safety
  • Repairing or replacing water pipes where damage risks impacting human health and/or safety
  • Repairing or replacing gas piping, fittings or appliances where not to do so would cause a risk to health and/or safety
  • Repairing heating sources where that heating is the main source of warmth for a home or business and its failure could impact health and/or safety.

If you require essential services

Our team is ready to take your call. When you get in touch, we’ll remind you of our safety requirements and make sure we understand as much as possible about the help that you need.

Preparing your property for our arrival

We’ve outlined these steps to protect you and our team.

Please follow the instructions below so we can keep everyone safe.

Before we arrive:

  1. Is anyone in your household or business sick or in quarantine? Let us know BEFORE we arrive at your property.
  2. Please make sure all household members/employees have left any area our team may need to enter. This includes access areas – such as driveways or pathways around the house – as well the location of the immediate problem
  3. All doors and gates between where we park our vehicle and the work area should be left open wherever possible to minimise our need to use door handles and gate latches.

When we arrive at your property:

  1. Please maintain social distancing from our team at all times. Once we have identified the problem we will ask you to move to a different area of your property while we complete the work required
  2. Please keep all household members/employees out of any area our team needs to access while we remain on the property.

Non-essential services

We are not taking bookings for non-essential services at this time. If you had an existing booking for a non-essential service, your booking has been postponed until further notice. We will contact you when our Alert Level changes and/or when we are able to arrange a new date for your job.

Is high water pressure putting your plumbing to the test?

High water pressure can damage taps, fixtures, pipes and fittings. Remove the risk of flooding or damage to your home and take action today.

Are you connected to the Hastings town water supply? If so, your residential or commercial plumbing could be suffering from high pressure.
Contact East Coast Plumbing and Gas today to protect your home from damage caused by high water pressure.

An increase in water pressure in the Hastings area

Sometime during 2018, the Hastings town water supply started being upgraded. This required that water be pumped further while water main upgrades were carried out. The result was an increase in water pressure. This could affect your homes or business if you are in Hastings, Flaxmere and Havelock North.

How could high water pressure impact you?

While you may think that high water pressure is a good thing, the reality is that if it’s too high it will start causing damage. Very high water pressure seeks out any weakness in your plumbing and starts to attack it. You may find water piping, valves, tapware and other plumbing fittings fail prematurely.

How can I tell if my water pressure is too high?

Most people will notice that their water pressure is too high. Signs include excessive pressure at taps, noisy pipes, and banging when turning taps off.
If you’re not sure, call East Coast Plumbing and Gas today. We can measure your water pressure and let you know if you’re likely to have a problem.

Who is responsible for controlling the pressure of water in my home or business?

The council is responsible for providing a clean, safe supply of drinking water to the boundary of your property. Once the water enters your property the responsibility – including controlling water pressure – is yours.

Is damage caused by high water pressure covered by my insurance policy?

As the home or business owner you are responsible for managing your water pressure. You may not be covered if high water pressure causes damage to your property. New Zealand Standards state that the incoming pressure of water to a domestic property should not exceed 500kpa. Exceeding this may invalidate insurance claims.

Whether you’re looking after a commercial or a residential property, it’s important to check your individual policy. Speak to your provider and ask whether you will be covered if damage to your home or business is caused by high water pressure.

How can I protect my home from damage?

The best way to protect your plumbing and fixtures from high pressure is to fit a pressure limiting valve to your supply. A simple installation begins at $300+GST and can take between 2 and 5 hours to get into place. This will protect your whole home or business premises.

If you’re concerned about existing or potential damage to your plumbing caused by high water pressure, contact East Coast Plumbing and Gas. We can help you understand your options and find a solution that protects your home from future damage.